Patients ring the lab constantly to ask if reports are ready

The problem, in their words

We process a high volume of tests daily. Patients and their families call to ask whether a report is ready, and our reception cannot handle the volume alongside walk-ins. I want patients told automatically the moment a report is ready, with a secure way to collect it, and the routine calls to stop.

Who posted this

Mohan Reddy runs Sri Diagnostics in Vijayawada.

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