The board
Every one of these is a business waiting for someone to build it.
24 open needs
People keep ringing to ask if their spectacles are ready
We make spectacles to order, usually a three to five day job. Customers call through the day to ask whether theirs is ready, and my staff stops work to check the register every time. Some days that is thirty calls. I want customers told the moment their order is ready for pickup.
Customers ask the same sizing and fabric questions on every order
We are a small label selling online. Before buying, almost every customer asks the same things about sizing, fabric, care and delivery time. Answering them is most of my day and if I am slow the sale goes cold. I want those answered instantly and accurately, with anything unusual coming to me.
New enquiries need screening before a lawyer should spend time on them
We are a mid sized firm. Prospective clients call and describe a matter at length. Often it is not something we handle, or it is outside our jurisdiction, but a lawyer has already spent twenty minutes finding that out. I want the basic facts gathered and the matter routed to the right practice, or declined politely, before it reaches a lawyer.
Retailers order over phone and my team enters everything by hand
We supply around two hundred retail pharmacies. Orders come by phone call and WhatsApp and my team types every one into our system. Errors are frequent and expensive when it is medicine. I want orders taken accurately without a person retyping them, with the retailer confirming before it goes through.
Enquiries need custom itineraries and each one takes half a day
We put together bespoke trips. Every enquiry wants a tailored itinerary, and building one takes half a day of my team’s time whether or not the client books. I want a solid first draft itinerary produced from the enquiry details, so my team edits rather than starts from a blank page.
Follow up appointments get forgotten and treatment courses go incomplete
Most of our treatments are a course of sessions spaced weeks apart. Patients forget the next one, we forget to remind them, and the course goes incomplete, which is bad for the result and bad for us. I want the next session scheduled and reminded automatically as part of finishing the previous one.
I cannot tell which of my leads are serious without calling all of them
I get leads from several portals every day. Most are casual browsers, a few are ready buyers, and I have no way to tell without calling each one. I want the first conversation to happen without me, establishing budget, location and timeline, so I spend my calling hours on the ones worth calling.
Subscription meal changes come by WhatsApp and the kitchen gets them late
We deliver subscription meals. Customers message to pause, skip a day, or change a preference, often the same morning. Those messages reach the kitchen late and we cook the wrong thing or deliver to a paused address. I want changes captured up to a cut off time and reaching the kitchen in one clean list.
Patients ring the lab constantly to ask if reports are ready
We process a high volume of tests daily. Patients and their families call to ask whether a report is ready, and our reception cannot handle the volume alongside walk-ins. I want patients told automatically the moment a report is ready, with a secure way to collect it, and the routine calls to stop.
Enquiries for shoots come in and I lose them in my inbox
I run a photography studio doing weddings and brand work. Enquiries arrive through Instagram, email and referrals. I am usually on a shoot when they come in and I genuinely lose some of them. I want every enquiry acknowledged immediately with our packages and availability, and collected in one place I can work through in the evening.
Customers call all day asking where their consignment is
We move freight across north India. Our customers call the office constantly to ask where a consignment has reached. Two people do almost nothing else all day. I want customers to be able to ask and get an accurate answer themselves, and to be told proactively when a delivery is delayed.
Parents want progress updates and my teachers have no time to write them
We coach around three hundred students. Parents want to know how their child is doing, and rightly so, but my teachers cannot write individual updates every week on top of teaching. I want parents to get a useful, honest update on attendance and test performance regularly, without a teacher writing each one by hand.
Banquet enquiries arrive constantly and availability answers are slow
We run two banquet properties. Enquiries come in all day asking about dates, capacity and per plate rates. Checking availability means calling the property. By the time we reply the client has booked elsewhere. I want date availability and indicative pricing answered instantly and the booking held while a human confirms.
Every enquiry needs an hour of my time before I know if it is real
We do full home interiors. Every enquiry gets a long conversation about scope, budget and timeline before I know whether it is a project worth quoting for. Most are not. I want that first conversation handled properly so I only spend my time on enquiries that are within our range and ready to move.
Clients send documents in twenty different ways and we chase them for weeks
We are a chartered accountancy firm. At filing time clients send documents over email, WhatsApp, and sometimes as photographs of paper. My team spends more time chasing and renaming files than doing the actual work. I want each client to be asked for exactly what is missing, and to be reminded, without a person doing the chasing.
Half my consultation slots are wasted on questions the website answers
People book a paid consultation and then use it to ask what a treatment costs, how many sessions it takes and whether it hurts. That is a wasted slot for a clinician. I want those questions answered properly before booking, so the consultations we do run are with people who are ready to start.
Service reminders go out late and customers service elsewhere
We are an authorised dealership with a large service book. Reminders for periodic service are sent manually from a spreadsheet and they slip, so customers go to a local garage instead and we lose both the service revenue and the relationship. I want the reminder to go at the right time for each vehicle and a slot to be bookable from the message itself.
Wedding season orders come on WhatsApp and measurements get mixed up
During wedding season we take hundreds of orders for blouses and lehengas over WhatsApp. Measurements go into a notebook and every season a few get confused between clients, which for a bridal order is a serious problem. I want orders captured properly with name, measurements, fabric and delivery date, in a list my tailors can actually work from.
Members stop coming after six weeks and we only notice when they quit
We have around four hundred members. People join with real intent, come well for a month, then drift. We find out only when the renewal lapses. I want to know who has gone quiet while there is still time to do something about it, and for those members to hear from us in a way that does not feel like a sales call.
Anxious patients need answers at night and we can only reply in office hours
Fertility treatment is stressful and our patients have questions constantly, often at night. Many are simple and repetitive: what a medication is for, what a result range means, when to come in next. My counsellors answer the same twenty questions all day. I want patients to get accurate answers immediately, with anything clinical escalated to a human straight away.
Customers ask for designs we have in stock and we cannot show them quickly
We hold a large inventory across two showrooms. When a customer asks for a particular kind of set within a budget, my staff has to walk the floor or dig through photographs on a phone. It is slow and we lose the moment. I want staff to be able to ask in plain language and immediately see what we have that matches, with the price.
Class bookings and cancellations are eating my studio manager alive
We run twenty two classes a week across three instructors. Members message on WhatsApp to book, cancel, or move to another slot, and my studio manager spends half her day just moving names around a spreadsheet. Waitlists get missed. I want members to book and cancel themselves and the waitlist to fill automatically when someone drops out.
Site enquiries come in at all hours and my sales team cannot keep up
We sell premium apartments. Enquiries arrive through portals, our website and WhatsApp, often late at night. My team of six calls them the next day and by then a serious buyer has already spoken to three other developers. I want every enquiry answered immediately, qualified on budget and possession timeline, and the genuinely serious ones flagged to my team with the context already gathered.
Patients call after clinic hours and we lose the booking by morning
We run a four chair practice with a full appointment book. After 7pm nobody is at the front desk, but people still call to book, and by the time we call back the next morning a good number have already gone elsewhere. I want something that answers those calls, handles the routine questions about timings, consultation fee and directions, and puts a provisional appointment into our system.